Bem WirelessBem Wireless

Return Policy

return policy - bem wireless US online store

 

Try bem wireless products Risk-Free / 60 Day Money Back Guarnatee

We know you'll love your bem wireless product... and we're so confident that we'll give you 60 days to make sure it is the perfect fit.

Satisfaction is guaranteed on all products purchased by consumers directly from bemwireless.com (USA Online Store Only).  We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within 60-days for a full refund. Please follow instructions below for returning your product.

Please Note:

  • When the product is received in good condition, we will refund your full purchase price including tax. Original shipping charges, if any, will not be refunded.
  • Restocking fees may apply for products that are not returned with all original components and packaging.
  • Products will be evaluated for return depending on receipt in good working condition with no outstanding exterior cosmetic damage.
  • Return postage is to be paid by customer.

 

Returning a product

If you purchased a product on bemwireless.com and feel that it just isn't right for you:

  1. Call 815-337-0541 to obtain a Return Material Authorization (RMA) number. This number helps us quickly track the status of your return
  2. Pack the product in its original box. If you do not have the original box, mention this to the customer service representative when you call
  3. Write the RMA number clearly on the outside of the box
  4. Be sure to use a package-shipping service such as United Parcel Service, Federal Express or the United States Postal Service that is able to track shipments. Ship the package to:

bem wireless
Returns and Exchanges
1725 Kilkenny Court
Woodstock, IL 60098
ATTN: RMA# __________

  1. When we receive your return, we will credit the payment method used to make the purchase. Please allow several days for the refund to be processed.

Note: Please be sure to obtain an RMA number and clearly write it on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund. 

Returning or exchanging a holiday gift

If you receive a holiday gift purchased directly from bem-wireless between November 1 and December 31, you have until the following January 31 to return or exchange it. Please follow the instructions above.

 

#BEMOREFREE

life’s better with 
bēm in the background

Who needs extra baggage? Wires, bulk, hassles...it all just gets in the way of living easy. You'll love how your little Mobile Speaker is ready to go wherever you are. Zen session in the woods, jam session in the park, or chill session in your hotel room. Oh – bēm Bluetooth® devices clean up your everyday living space, too. They're neat like that.

completely
mobile
premium
sound
travel
off the
map