a little help
Let's keep things simple.
Once you get your product and open that package, you want to to pair up and press play right away. Technically, it should be smooth sailing, but we know sometimes a bit of extra assistance might be called for.
This is when our Support pages come in handy. Look on the left for all the bēm advice you could hope for, from charging up when you want to get things running, to chilling out if you run into trouble. And if by chance you didn't get your product yet, or have another question not answered here, perhaps our Customer Service section is a better fit.